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"… This book and its step-by-step lessons should

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Kent Babb

The Washington Post
"… This book and its step-by-step lessons should never be far from reach."
Kent Babb
The Washington Post

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It’s not WHO you are, it’s who you ARE that counts
March 31st, 2014 | Blog, Communication, Leadership

Make a V.A.S.T. Difference – It’s HOW You Say It ℠ V. Valued A. Appreciated and Accepted S. Secure T. The way you communicate with someone and the way you’ve treated them has formed the history that they take with them into future interactions with you. What’s happened in the past will impact how they perceive you in the present and future. Has HOW you’ve communicated with someone built the relationship so they feel secure with you? Have you avoided the reasons that make people feel disconnected from you (see previous blogs on this site)? Have you used a supportive

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